Delivery, postage + Shipping Information
UK Delivery
We are pleased to offer delivery free of charge to most areas within the UK. All orders will ship by Royal Mail. Unless exceeding Royal Mail maximum size and weight limits. Royal Mail impose certain additional restrictions, charges and conditions on certain areas, mainly in the highlands and islands. We will contact you should any of these apply to your address.
United Kingdom Standard Shipping (Average 3-5 Days)
We aim to dispatch orders within 1-2 working days (Monday - Friday). You will receive confirmation after dispatch and parcel tracking information. All packages dispatched on a standard service in the UK are sent Via Royal Mail. Also you will be able to track your order. Express? No, we don't rush any orders out the door. Every item is inspected and given a final polish to remove even a finger print before being gift wrapped. Also for delivery options we choose security and service for both us and our customers over speed.
Tracking Details
After dispatch you will receive a confirmation email from Roberts & Co. Also containing all of your tracking details. And a link which you can follow to track your order. Also now featuring delivery confirmation for all packages dispatched via a standard Royal Mail UK shipping service.
You are able to track your order on the Royal Mail website through the link in your shipping confirmation email. If you cannot find this link, you can track your order here.
Royal Mail
The great advantage of many Royal Mail services is if a delivery is attempted while you are out, you will be able to contact Royal Mail directly to rearrange your delivery. Also collection from your local Royal Mail sorting office will be possible. You the recipient will be responsible for rearranging delivery or collection.
If you're still a little concerned about the whereabouts of your parcel, contact us here and one of the team will be happy to help.
INTERNATIONAL SHIPPING
We do offer International shipping. The price for international shipping increases with size and also weight. Shipping costs automatically update in your cart before checkout and payment. Royal Mail and similar national carrier process International parcels shipping from the UK. And final delivery at the destination country will be via a reciprocal national carrier service (e.g.in the USA, USPS).
International Delivery Times
International shipping times vary from country to country. Also delivery times can vary depending on the type, size and value of goods shipped. We have had parcels delivered within one week however we have also know it to take as long as six weeks. Parcels will arrive in most countries within 7-14 days. However customs handling times in the recipient country will add to delivery times after arrival. And where applicable local customs import invoices require raising and payment before delivery.
CUSTOMS FEES + DUTIES
Many countries outside the EU will add import fees and import taxes to shipments. So you will be responsible for estimating any additional costs and paying any local fees or taxes.